Welcome to The USF Customer Experience Certificate Program
In Conjunction with The USF Muma College of Business
Good customer experience drives customer loyalty, and customer loyalty correlates with increased revenues. Executing a best in class customer experience requires skill and dedication. The Customer Experience Certificate Program at USF Muma College of Business will help you to develop and hone those skills. Learn to understand the psychological aspect of your customer's experiences to generate deeper customer insights. Learn and integrate strategies and methodologies to measure, evaluate, and improve the customer experience throughout your organization. Our CX Certificate program is designed by industry experts and thought leaders, for professionals. Classes are fast-paced with hands-on activities that result in deliverables you can take back to your company and apply immediately. Enroll today to make your USF Statement in CX proficiency.
Program Details
Eight Module Online- Self Paced ($4,995)
Rolling admissions - Start anytime!
Rolling admissions - Start anytime!
- CX Portfolio & all course materials
- Interactive projects
- 3.2 Continuing Education Units
- 8 Weeks of mentoring
The Curriculum
The Customer Experience Certificate Program at USF Muma College of Business is offered as an interactive, 4-day immersion program or an 8-week online program. You learn to apply principles that drive Customer Experience innovation. Use techniques developed by top companies, while Customer Experience experts guide you through every step.
What others are saying. . . 
"Becoming a CX expert doesn't happen automatically or overnight. It requires on the job training AND taking a course at a reputable university. That's exactly what I did and recommend the same program offered at USF Muma College of Business. Read about my #CX class experience and how you can differentiate your brand too".
Stacy Sherman MBA, CUA, Customer Experience Leader |
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Just A Few of the Valued Executive Certificate Program Corporate Customers
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To learn more about the USF Muma College of Business Customer Experience Program and how it helps companies and executives drive customer loyalty and profitability; schedule a call with one of our career counselors.To learn more about the USF Muma College of Business Customer Experience Program and how it helps companies and executives drive customer loyalty and profitability; schedule a call with one of our career counselors.
