Advisory Member Profile
Areas of Expertise
Your Customer Experience Strategy, YOUR Customers, THEIR Experience Journey, Customer-Focused Innovation, Customer First Culture, Principles of Customer Relationship Building, Customer Experience Functional Alignment, Accelerate & Improve Decisions with Data
Manager CX/CRM Applications - Project Manager
Davidoff of Geneva
Senior CX/CRM Project Manager/Consultant/Solution Architect with more than 20 years of experience in Business and Technology Management and Consulting (Business Processes, Development, Implementation, System integration, Enterprise Architecture and Project Management). Hands on experience in multiple projects (Full Lifecycle), working as Developer, Consultant, Senior Consultant, Managing Consultant, Project Manager, Team Lead, System/Application/Enterprise Solution Architect and Manager for medium, and large IT Consulting Companies.
AREAS OF EXPERTISE:
• CX/CRM: SAP CRM/CX (SAP Cloud for Customer / C/4HANA), MS Dynamics CRM / D365 (Sales, Marketing, Customer Engagement, Field Service) Salesforce, Oracle/Siebel. • System/Application/Enterprise Architecture based on SOA technologies (Oracle SOA, SAP Net Weaver and Microservices)
• ERP: (MS Navision, D365 F&O, Business Central, SAP Business One)
• Data migration and Integration Technologies/Tools (SSIS, Scribe, PL/SQL, EIM, EAI, SAP PO/PI, SAP CPI).
• Business Processes Management (BPM).
• Operations, Testing, Monitoring and Support
• Project Management (Waterfall, SCRUM, AGILE).
• Business Intelligence: MS Power BI, SAP BW, Oracle BI.
• Application/Enterprise Solution Architecture: MS (Azure, Power Platform), SAP and Oracle.
• Software Development. Programming languages: C#, Java, Java Scripts.
• Big data.
• Cloud Computing.